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Keywords: Fuzzy cognitive map
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Journal Articles
Influencing factors in online tourism service quality: a fuzzy cognitive map based on customers’ perceptions
Available to Purchase
Journal of Systems and Information Technology (2020) 22 (4): 309–328.
Published: 27 July 2020
.../approach A questionnaire is used to obtain original data, establish the fuzzy cognitive map (FCM) structure chart model and modify the model. Findings The results reveal that comprehensive service types, comprehensive information provided, true and accurate, upgrade and update, payment security, data...
