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Keywords: House of quality
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Journal Articles
Journal of Systems and Information Technology (2019) 21 (1): 146–164.
Published: 11 March 2019
...-government in the GCC and a brief introduction to QFD. Section 3 describes the methodology used, which includes an overview of the house of quality (HOQ) and details of the case study undertaken in the UAE, comparing its Ministry of Interior (MOI) application (app) with that of the KSA. Section 4 provides...
