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Keywords: Interaction quality
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Journal Articles
Journal of Systems and Information Technology (2021) 23 (2): 154–170.
Published: 17 August 2021
... quality success factors, such as information quality and system quality, may not be sufficient in explaining the adoption and use of AI-based VASs. This study aims to propose interaction quality as an additional, yet more important quality measure that leads to trust in an AI-based VAS and its adoption...
