...Artur Strasser; Markus Westner; Susanne Strahringer Purpose This paper aims to investigate the main tasks, necessary skills, and the implementation of the offshore coordinator’s role to facilitate knowledge transfer in information systems (IS) offshoring. Design/methodology/approach...

...Jan Terje Karlsen; Line Hagman; Thomas Pedersen Purpose The focus of this paper is on knowledge transfer. The purpose is to investigate intra‐project knowledge‐transfer practice in information systems development (ISD) firms applying a Scrum methodology. Design/methodology/approach Case study...

... Knowledge sharing Knowledge transfer Information technology services Retention Knowledge is the capacity for effective action or decision making in the context of organized activity (Spender, 1996 ; Orlikowski, 2002 ; Venzin et al., 1998). Lost knowledge means the decreased capacity...

... approaches could be adopted to address the crises in the discipline of IS. The purpose of this paper is to present a multi‐theoretical model that can be used to identify knowledge transfer impediments contributing to the crises in the IS discipline in a university. Design/methodology/approach Literature...

...Vanessa A. Cooper; Sharman Lichtenstein Purpose The purpose of this paper is to highlight the importance and complexities of the knowledge transfer process in the provision of effective managed after‐sales IT support, when the web is used for service delivery. Design/methodology/approach...

...Paul Beynon‐Davies Purpose The purpose of this paper is to describe and explain the case of a major knowledge transfer project conducted over seven years within a region of the UK. Design/approach As part of this project a large survey is conducted on an annual basis which aims to track...