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Keywords: On‐line learning
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Journal Articles
On‐line learning and the issue of service quality
Available to Purchase
Journal of Systems and Information Technology (2004) 8 (1-2): 23–29.
Published: 01 June 2004
... which is used in the business world and explores its relevance for assessing on‐line learning environments. A framework of issues is presented to highlight issues and provide suggestions for improving the perception of service quality. The intangibility of the service and the service delivery channel...
