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Keywords: Quality factors
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Journal Articles
Influencing factors in online tourism service quality: a fuzzy cognitive map based on customers’ perceptions
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Journal of Systems and Information Technology (2020) 22 (4): 309–328.
Published: 27 July 2020
... Quality factors From the perspective of customers’ perceptions, perceived service quality of online tourism platform is studied and suggestions for improvement are put forward to optimize the design of service. The results of this paper would help online tourism platforms improve the overall...
