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1-3 of 3
Keywords: Service quality
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Journal Articles
Behavioral responses resulting from e-health services and the role of user satisfaction: the case of the online diabetes test
Available to Purchase
Journal of Systems and Information Technology (2024) 26 (2): 141–163.
Published: 18 April 2024
... and benefits of e-health services, there has been little focus on health-oriented behaviors after adoption, particularly in relation to service quality and user satisfaction. Design/methodology/approach This paper is based on the SOR model and service quality theories to investigate behavioral responses...
Journal Articles
Relationships between system quality, service quality, and customer satisfaction: M-commerce in the Jordanian context
Available to Purchase
Journal of Systems and Information Technology (2018) 20 (1): 73–102.
Published: 12 March 2018
...Anas Abdelsatar Mohammad Salameh; Hartini Ahmad; Faisal Zulhumadi; Faruq Muhammad Abubakar Purpose This study aims to explore the impact of system quality dimensions, namely, ease of use, accessibility, interactivity and website innovativeness on service quality (SQ) and customer satisfaction...
Journal Articles
On‐line learning and the issue of service quality
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Journal of Systems and Information Technology (2004) 8 (1-2): 23–29.
Published: 01 June 2004
...S. Standing; T. Vasudavan Many academics are being asked to develop virtual learning environments as part of their workload. It could be suggested that they are ill‐prepared to do so and hence are opening themselves up to criticism from students. This paper examines the concept of service quality...
