... be contacted at: cflavian@unizar.es © Emerald Group Publishing Limited 2008 Electronic commerce Banking Customer loyalty Customer satisfaction Spain Many authors have stated that loyalty is one of the main objectives aimed at by managers (Andreassen, 1999) and due to its importance...

...Lukasz Arendt Purpose The purpose of this paper is to report findings of a study conducted on micro and small enterprises (SMEs) from selected regions of Spain, Portugal and Poland, and to compare them with the results of a similar survey carried out in California (USA). The European and US...

..., and investment in Spain. In contrast with previous studies, the problem is analyzed in a dynamic multivariate framework which allows for explicit consideration of feedbacks among all the variables. We find significant effects of the investment in infrastructures of telecommunications on aggregate output...