...Angelica Lo Duca; Andrea Marchetti Purpose This paper attempts to evaluate how the Italian tourism industry has been affected by the COVID-19 outbreak in February and March 2020. Using monthly data, a mathematical model is proposed to calculate the effects of the COVID-19 outbreak. Design...

... presence and flow theories impact e-satisfaction, which leads to users’ patronage intention. The current research provides insights into online travel agencies (OTAs), a crucial segment within the travel and tourism sector. Given the significance of building a loyal clientele and cultivating patronage...

... of mobile client services. Design/methodology/approach The tool is developed using ontology‐based approach. This ontology captures a shared conceptual schema common in the tourism domain and maintains semantic quality information in heterogeneous service providers for service model. The results...

...Rosemary Stockdale; Sven Kühne Purpose The purpose of this paper is to contribute to the growing body of research into virtual teams by using empirical data to validate existing theory. It analyses a project in the travel and tourism industry to determine the key elements that contributed...