... facilitate the transformation of organizational value-creation processes, thereby contributing to the overall enhancement of digital maturity. Design/methodology/approach Using the information technology (IT) value-creation framework developed by Mooney et al. (1996) and applying a template...

... for context understanding and problem-solving. Findings Findings suggest that value creation related to the use of Enterprise Social Media platforms supports small organizations in this accelerated context of Digital Transformation. Value perception is central in overcoming adoption barriers and achieving...