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Keywords: e-satisfaction
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Journal Articles
Investigating chatbot users’ e-satisfaction and patronage intention through social presence and flow: Indian online travel agencies (OTAs)
Available to Purchase
Journal of Systems and Information Technology (2024) 26 (1): 89–114.
Published: 12 February 2024
...Nisha Pradeepa S.P.; Asokk D.; Prasanna S.; Ansari Sarwar Alam Purpose The concept of ubiquitous assimilation in e-commerce, denoting the seamless integration of technologies into customer shopping experiences, has played a pivotal role in aiding e-satisfaction and, consequently, fostering...
Journal Articles
E-learning satisfaction and retention: a concurrent perspective of cognitive absorption, perceived social presence and technology acceptance model
Available to PurchaseMaruf Gbadebo Salimon, Sany Mohd Mokhtar Sanuri, Olayemi Abdullateef Aliyu, Selvan Perumal, Maha Mohammed Yusr
Journal of Systems and Information Technology (2021) 23 (1): 109–129.
Published: 12 March 2021
...Maruf Gbadebo Salimon; Sany Mohd Mokhtar Sanuri; Olayemi Abdullateef Aliyu; Selvan Perumal; Maha Mohammed Yusr Purpose The purpose of this study is to concurrently test the effect of cognitive absorption and perceived social presence on technology acceptance model core variables, e-satisfaction...
