...-determination theory (SDT). The research sought to explore the effects of abusive supervision on subordinates' positive and negative affect, and the subsequent impact on customer orientation and life satisfaction. Design/methodology/approach The data for this study were collected cross-sectionally through...

... and competitor orientations affect bottom-line performance. However, only customer orientation affected team spirit and employee commitment. Finally, environmental munificence had a limited moderation role, affecting the relationship between competitor orientation and between behavioral outcomes (team spirit...

..., in principle, creates costs independent of scale (Karakaya and Kerin, 2007 ; Porter, 1980) as the firm may have to adapt to local technology standards or customize the product (Schmalensee, 1983). © Emerald Group Publishing Limited 2011 Strategy Customer orientation Responsiveness Barriers...

... from the Gaylord Palms, are doing similarly well. In the next section we describe the cultural components of Gaylord Palms' firm‐formation efforts. © Emerald Group Publishing Limited 2008 Customer orientation Organizational culture Hotels Service levels This paper depicts...