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Keywords: Hotels
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Journal Articles
Journal:
Journal of Strategy and Management
Journal of Strategy and Management (2008) 1 (2): 143–167.
Published: 21 November 2008
... insights on intangible social or collaborative capital. Design/methodology/approach Inductive case study (of a large American convention hotel), highlighting the strategic crafting of a service‐firm culture, both descriptively (in terms of what took place) and analytically (in terms of various OB...
