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Keywords: Service levels
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Journal Articles
Journal:
Journal of Strategy and Management
Journal of Strategy and Management (2008) 1 (2): 143–167.
Published: 21 November 2008
... from the Gaylord Palms, are doing similarly well. In the next section we describe the cultural components of Gaylord Palms' firm‐formation efforts. © Emerald Group Publishing Limited 2008 Customer orientation Organizational culture Hotels Service levels This paper depicts...
