...Maheshkumar P. Joshi; Sidhartha R. Das Purpose Service organizations are increasingly using technology to respond to consumer needs, necessitating the development of technological knowledge in their workforce, especially in technology-intensive service firms (TISFs). Technological knowledge...

...Arash Najmaei; Jo Rhodes; Peter Lok Purpose – The purpose of this paper is to explore and explain how market and technological knowledge gained by executives interact in a complementary fashion to form the knowledge structure of their business model which in turn enable them to make sense...