This paper aims to examine the level of awareness and determinants of the actual adoption of fintech services. This paper further focuses on how usages of different kind of fintech services fulfills the business needs of the micro-entrepreneurs of urban slum dwellers of Uttarakhand.
The research investigated the predictive significance of actual adoption of fintech services using the unified theory of acceptance and use of technology (UTAUT) and prospect theory framework. Data was collected from 80 micro-entrepreneurs of urban slum areas of Uttarakhand, using an adapted semi-structured questionnaire. For analysis of data partial least square structural equal modeling has been used.
This paper finds that different fintech services have different levels of awareness whereas payment, regulation and market provision-related fintech services have high awareness. The main drivers for adopting fintech are services trust (ST) and behavioral intention (BI). BI significantly influences fintech adoption, while ST positively impacts BI, actual usage and facilitating conditions; perceived risk, however, negatively affects ST. The widely used fintech services are payment-based fintech (unified payments interface), followed by regulatory fintech (Khatabook app). Fintech effectively serves the business needs of micro-entrepreneurs in the urban slums of Uttarakhand with innovative product solutions.
The findings of this study are valuable for various fintech providers. These results can serve as a roadmap to strengthen fintech services in the broader population, including niche market segments.
This study uniquely contributes to the literature that addresses the issues of entrepreneurs of the lower strata of society through the use of fintech services.
