... number of studies indicate that public service agencies may gain benefits from adopting digital transformation. On a global scale, policymakers are examining the integration of digital technologies, specifically artificial intelligence (AI), into public service delivery (PSD), acknowledging the potential...

...Muhammad Anshari; Mahani Hamdan Purpose The implementation of digital twin in e-government services will become the future of public service delivery. It has a great promise for significantly optimizing e-government service delivery in public services because digital twin can be leveraged...