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Keywords: Customer satisfaction
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Journal Articles
Journal of Tourism Analysis (2019) 26 (2): 131–151.
Published: 02 September 2019
... on the measurement/identification of customers’ perception and satisfaction of a tourism product for positioning purposes. Although research examining customers’ satisfaction with destinations’ products and attributes is to be found in the marketing literature (Crompton and Love, 1995 ; Spreng et al., 1996...
