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Keywords: EFQM model
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Journal Articles
Journal of Tourism Analysis (2020) 27 (2): 99–118.
Published: 15 June 2020
...Silvia Portela Maquieira; Juan José Tarí; José F. Molina-Azorín Purpose This work analyses quality management (through the European Foundation for Quality Management-EFQM-model) and transformational leadership in hotels in Spain. Design/methodology/approach The study analyses 102 5-star and 5...
