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Keywords: Online customer reviews
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Journal Articles
Journal:
Journal of Tourism Futures
Journal of Tourism Futures (2021) 7 (1): 5–19.
Published: 02 May 2020
.... In other words, satisfied customers are more likely to leave a review after an Airbnb stay than those who are dissatisfied. Originality/value The study is original in two respects. First, it reconsiders the role of customer experiences in explaining online customer reviews. In doing so, it empirically...
