...Neha Yadav; Sanjeev Verma; Rekha Chikhalkar Purpose This paper aims to examine the impact of online reviews on behavioral intentions via perceived risk. Perceived risk is both analytical and emotional. Stimulus–organism–response (S–O–R) framework guided this study to explore the interaction...

... to the original publication and authors. The full terms of this license may be seen at http://creativecommons.org/licences/by/4.0/legalcode Multiple case study Service robots Online reviews Thematic content analysis Restaurant experience Robotic restaurant Customer experience is defined...