...Linh Thi Pham; Thuong-Truyet Ngo; Nguyen Tan Huynh To fill a research gap, this paper aims to assess service quality for ferry transportation using the Servqual measurement scale. In doing so, the integration of fuzzy analytical hierarchy process ( AHP ) and importance and performance analysis...

...Pavle Pitka, PhD; Tatjana Kovačević, PhD; Milan Simeunović, PhD; Milja Simeunović, PhD; Andrijana Jović, MSc Service quality in any sector is determined by its users, so their input must be taken into account when evaluating services. This is true for freight transport. However, as transport...