A sociocybernetic approach to information systems development

A principal problem of information systems (IS) development today is how to integrate the work activity and social context of users into the IS which is being designed. This paper aims to delineate a sociocybernetic approach which enlightens the relationship between IS design activity, use activity, and the embedded social context. First and second order cybernetics are employed as a general skeleton or structure for conducting the sociocybernetic approach. Approaches from social autopoiesis theory and activity theory are introduced respectively to provide the skeleton of cybernetics with flesh and blood elements of real problems. An emerging conceptual body resulting from an organic integration of the cybernetic structure and social‐psychological elements which demonstrates the relationship between IS design activity, use activity, and embedded social context is presented.