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Keywords: Appeal information
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Journal Articles
Data-driven decision-making method for determining the handling department for online appeals
Available to Purchase
Journal:
Kybernetes
Kybernetes (2025) 54 (13): 7285–7301.
Published: 30 July 2024
... Emerald Publishing Limited Licensed re-use rights only Appeal information Data-driven decision-making Classification This section is divided into three parts pertaining to the literature review conducted in this study: (1) influencing factors and response mechanisms of online appeals...
