...Mohammad Ali Beheshtinia; Sedighe Omidi Purpose This paper aims to propose a hybrid multiple criteria decision-making (MCDM) technique for performance evaluation of banks in which the banks are assessed and ranked according to the criteria of the balanced scorecard (BSC) methodology and corporate...

.... In traditional retail service companies, the majority of the staff interacts intensively with the clients and engaged in advanced facilities. The purpose of this research is to evaluate the performance results of the banks in Turkey based on the level of customer service and satisfaction within...

... structure. Three visualisations are constructed that cover managerial trade‐offs, environmental uncertainty and resource requirements. The results presented are based on real‐world complex financial models in a large commercial bank. It is suggested that the quality of the model/user interface does not seem...