... farms to wholesalers, processing selection, and temperature setting in refrigerated facilities, are made in an integrated way. Model verification and validation in the case study are done based on three perishable herbal plants. Findings The model obtains a 29% profit against a total cost of 71...

... multinational company in the metal-mechanic segment, identifying those most critical. Design/methodology/approach Through a bibliographic search, difficulties throughout project management were identified. These difficulties were used as a research protocol to carry out three case studies in a hydroelectric...

... be prioritization among the service quality dimensions and Which dimensions of service quality should be improved primarily? A real-life case study in a public hospital is carried out to reveal how the proposed model works. The results that have been obtained from the case study show that the proposed model can...

... in such companies and then examines these factors via case study research among a small KIBS company and its five customers. Design/methodology/approach The paper is based on an in-depth analysis of literature devoted to client co-production in KIBS firms and on the results of case studies analysis. The authors...

... model, the authors proceed with its application by using a case study. Findings The paper develops a new method for the economic evaluation of the ISO 9001 certification. Originality/value The authors propose the valuation of ISO 9001 quality management system, and they do it using some...