..., preferences of different types of customers are inferred through analysis of their behavioral data and then a paradigm is adopted based on cased-based reasoning to generate candidate recommendation products. Further, recommendation lists for different types of customers are obtained through measurement...

...Xiaolan Cui; Shuqin Cai; Yuchu Qin Purpose The purpose of this paper is to propose a similarity-based approach to accurately retrieve reference solutions for the intelligent handling of online complaints. Design/methodology/approach This approach uses a case-based reasoning framework...

...Aleksandar Kartelj; Nebojša Šurlan; Zoran Cekić Purpose – The presented research proposes a method aimed to improve a case retrieval phase of the case-based reasoning (CBR) system through optimization of feature relevance parameters, i.e. feature weights. Design/methodology/approach...