..., this study investigates how the consistency of product reviews, in terms of their adherence to both other reviews and the prior experience of the customer, affect perceived quality, confirmation of the customer's expectations, the customer's level of trust in the seller and the consequent purchase intention...

... subjects (cybernetics, art, design, and mathematics) in our conference title. Ranulph Glanville can be contacted at: ranulph@glanville.co.uk © Emerald Group Publishing Limited 2011 Conference Consistency Conversation Cybernetics (of cybernetics) Internet Learning Papers Questions...