... that trust can prove to be a very important factor in resolving a crisis. However, the complexity of the interrelationships of the social system can affect the quality of trust. The context of Indonesia's social system which is very complex due to population density and the dynamics of the development of its...

...Liangdong Lu; Jia Xu; Zhenggang Lu; Jiuchang Wei Purpose In this study, the process of crisis information communication is viewed as a systems-based concept. An integrated and systematic three-phase model has been constructed to describe the process of crisis information coverage on the internet...