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Keywords: Customer knowledge management
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Journal Articles
Journal:
Kybernetes
Kybernetes (2023) 52 (11): 5353–5384.
Published: 03 August 2022
...Constantin Bratianu; Dan Florin Stănescu; Rares Mocanu Purpose The purpose of the present research is to introduce a combined framework that integrates innovative work behavior, product innovation process and customer knowledge management; then, to explore the mediating effect of customer...
Journal Articles
Journal:
Kybernetes
Kybernetes (2018) 47 (7): 1348–1362.
Published: 09 January 2018
...Pasquale Del Vecchio; Giustina Secundo; Giuseppina Passiante Purpose This paper aims to demonstrate how customer knowledge management (CKM) can opportunely support the process of value creation from Big Data. Focusing on tourism as a knowledge-intensive industry, the paper tries to contribute...
