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Keywords: Customer orientation
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Journal Articles
Job satisfaction through the perspective of emotional labor
Available to PurchaseDesynta Rahmawati Gunawan, Anis Eliyana, Rachmawati Dewi Anggraini, Andika Setia Pratama, Zukhruf Febrianto, Marziah Zahar
Journal:
Kybernetes
Kybernetes (2025) 54 (9): 4832–4849.
Published: 19 April 2024
...Desynta Rahmawati Gunawan; Anis Eliyana; Rachmawati Dewi Anggraini; Andika Setia Pratama; Zukhruf Febrianto; Marziah Zahar Purpose This study explores how emotional intelligence, customer orientation, deep acting and surface acting influence job satisfaction among middle managers...
