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Keywords: Customer reviews
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Journal Articles
Journal:
Kybernetes
Kybernetes (2026) 55 (5): 1754–1777.
Published: 25 December 2024
... is developed. The method consists of three stages. First, a designer knowledge system is constructed based on customer reviews in historical tasks, and designer knowledge ability and knowledge demand degree are quantitatively evaluated by synthesizing customer reviews and expert evaluations. Subsequently...
Journal Articles
Journal:
Kybernetes
Kybernetes (2015) 44 (1): 124–138.
Published: 12 January 2015
...Shimiao Jiang; Shuqin Cai; Georges Olle Olle; Zhiyong Qin Purpose – More and more e-commerce web sites are using online customer reviews (OCRs) for customer segmentation. However, for durable products, customer purchases, and reviews only once for a long time, as while the product review score...
