...Dilek Penpece Demirer; Ahmet Büyükeke Purpose The competitiveness of destinations is crucial for tourism. In this context, the study aims to uncover customer satisfaction, experiences, feelings, and thoughts by conducting a comparative analysis of social media comments from various competitive...

... the COVID-19 pandemic. Drawing on the expectancy-disconfirmation theory, this study aims to test the e-service quality (E-SQ) and e-customer satisfaction (ECS) linkage with the mediating roles of functional values (FVs) and hedonic values (HVs). Design/methodology/approach The data have been collected...

... data and information in real time. This study checks out the influence of cloud-based services (IT infrastructure, expenses of cloud services, cloud data security and IT knowledge of human resources) on customers' satisfaction in SMBs. Design/methodology/approach Cloud computing offers a way...

... in general and software programs in particular are vital for banks’ operational processes and systems (e.g. a bank performs approximately 1.5 billion credit card transactions in a day), and any mistake, problem or pause in those systems can cause serious financial losses. Project teams Customer...

... an interdisciplinary frame. Design/methodology/approach – The fuzzy VIKOR and AHP method has been applied to analyse the performance levels of Turkish banks registered in Borsa Istanbul. In order to obtain the dynamics of data, the customer satisfaction competencies have been identified as the reference points...