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Keywords: Customer support modelling and simulation
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Journal Articles
Customer support optimization using system dynamics: a multi-parameter approach
Available to Purchase
Journal:
Kybernetes
Kybernetes (2016) 45 (6): 900–914.
Published: 06 June 2016
... Publishing Limited 2016 Service quality System dynamics Customer support modelling and simulation Multi-parameter optimization Swarm intelligence In recent years, service quality largely affects customer satisfaction with a product or service (Bienstock et al., 2015 ; Bansal...
