Keywords: Customers prioritization
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Journal Articles

A priority queueing-inventory approach for inventory management in multi-channel service retailing using machine learning algorithms

Nasser Abdali, Saeideh Heidari, Mohammad Alipour-Vaezi, Fariborz Jolai, Amir Aghsami
Journal: Kybernetes
Kybernetes (2025) 54 (5): 2563–2591.
https://doi.org/10.1108/K-07-2023-1281
Published: 12 January 2024
... in the queue to receive products may cause dissatisfaction and churn of loyal customers, which can be a significant loss for organizations. Although many studies have been done on queueing-inventory models, more practical models in this area are needed, such as considering customer prioritization. Moreover...
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