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Keywords: Gendered voice
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Journal Articles
Journal:
Kybernetes
Kybernetes (2026) 55 (5): 2101–2125.
Published: 26 May 2025
... body of research on AI-gendered voice type in service failure contexts. It highlights warmth perceptions as the key mediating mechanism and identifies intelligence level as a critical boundary condition. The findings contribute to the literature on AI agent voice design and provide valuable practical...
