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Keywords: House of quality
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Journal Articles
A three‐dimensional service HOQ based on economic perspective
Available to Purchase
Journal:
Kybernetes
Kybernetes (2012) 41 (5-6): 725–735.
Published: 08 June 2012
...Zhuo Zhang; Yanyu Wang Purpose The purpose of this paper is to establish a three‐dimensional service house of quality (HOQ). The new service HOQ adds a dimension of quality economics to solve the problems of economic evaluation in the process of transferring customer requirements into service...
