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Keywords: Insurance
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Journal Articles
Journal:
Kybernetes
Kybernetes (2024) 53 (8): 2662–2678.
Published: 07 April 2023
...Hariharan Ravi; R. Vedapradha Purpose The study aims to examine the impact of an artificial intelligent service agent (AISA) on customer services to the rural population provided by KAYA, Kotak Life's AI-enabled insurance chatbot avatar that offers quality insurance services. Design/methodology...
