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Keywords: Online feedback
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Journal Articles
Journal:
Kybernetes
Kybernetes (2017) 46 (3): 572–586.
Published: 06 March 2017
... problems in detail, which will be useful to assist companies to improve their product performance. We collect online reviews of customers’ online feedbacks from product communities or forums using Ba Zhuayu[ 2 ], which is a free and convenient spider software in China. To preprocess...
