... orientation leading to a lesser likelihood of predicting behaviour. Using information theory, this paper aims to further develop the model to show how it is possible to predict behaviour in post‐normal conditions. It also aims to consider the nature of agency pathologies. Design/methodology/approach...

... personality can reduce the complexity and enable a better understanding of their pathologies. This paper seeks to do two things. The first is to show that it is possible to set up a generic model of the organisation as an agency, and the second is to show that this same model can also be represented...