... results or innovations. The framework considers new media’s different information service and technologies (e.g. search engine, social recommender, social media) that can be properly choreographed to achieve a virtuous customer engagement circle. Findings This paper uses an exemplar framework's...

..., was to the search engine rather than the directory and an opportunity is offered within the Google site to indicate new URLs, though with no guarantee that they will be added. I used this facility to indicate my new home page address and about an hour later found it to be listed, along with the old one...