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Keywords: Self-service technology (SST)
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Journal Articles
Exploring Chinese passenger switching intentions toward airline self-service technology from a push–pull–mooring perspective
Available to Purchase
Journal:
Kybernetes
Kybernetes (2025) 54 (10): 6056–6080.
Published: 04 June 2024
...Jung-Chieh Lee Purpose Airline self-service technology (SST) has attracted attention from both the academic and aviation sectors. As the use of SST can reduce airlines’ operating costs, investigating SST usage at airports is particularly important for the aviation sector. The extant literature has...
