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Keywords: Service operation
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Journal Articles
Journal:
Kybernetes
Kybernetes (2019) 48 (10): 2325–2352.
Published: 05 August 2019
... 2019 Emerald Publishing Limited Licensed re-use rights only Service operation Queuing system Customer segmentation Service value Pricing strategy Heterogeneous θ = The proportion that customer chooses to join the priority queue; ξ = The proportion that customer...
