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Keywords: Servicing
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Journal Articles
Journal:
Kybernetes
Kybernetes (2013) 42 (4): 569–592.
Published: 19 April 2013
... and understanding of what makes HC operations specific. The paper presents an innovative way to analyze HC complexity using a systems thinking‐based approach. In this sense, its contribution is very complementary to traditional operations management models. This paper focuses on a recent health care service which...
