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Keywords: Structural equation coefficient
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Journal Articles
Journal: Kybernetes
Kybernetes (2012) 41 (5-6): 725–735.
Published: 08 June 2012
..., in which customer satisfaction and service quality are major topics for research. This paper presents a process of using the new HOQ model to analyze the service quality for a mobile company in China. Service quality Structural equation coefficient Three‐dimensional house of quality Customer...

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