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Keywords: Sweden
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Journal Articles
Journal:
Kybernetes
Kybernetes (2006) 35 (6): 786–796.
Published: 01 July 2006
...Louise Wennberg; Patrik Brandt; Péter Révay Purpose The paper aims to describe and discuss the establishment of customer care centres in Sweden with particular concerns about information security. Design/methodology/approach The paper is part of a series about information security...
Journal Articles
Journal:
Kybernetes
Kybernetes (2005) 34 (9-10): 1551–1562.
Published: 01 October 2005
... colleagues and using the concept of the Finnish ERP CC, develops the history of the establishment of the Swedish model during 2001‐2003. Findings Following a European IT consultancy company building a new Baan CC in Sweden brings new lessons from the field. Reasons for failure were shown...
