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Keywords: Switching intention
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Journal Articles
Exploring Chinese passenger switching intentions toward airline self-service technology from a push–pull–mooring perspective
Available to Purchase
Journal:
Kybernetes
Kybernetes (2025) 54 (10): 6056–6080.
Published: 04 June 2024
... explored users’ SST usage intention, but users’ switching intentions from traditional manual counter services to SST is still limited. Therefore, to address this issue, we used the push–pull–mooring (PPM) theoretical framework to develop a research model to explore user switching intention. Design...
