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Keywords: Technology acceptance model (TAM)
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Journal Articles

Exploring Chinese passenger switching intentions toward airline self-service technology from a push–pull–mooring perspective

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Jung-Chieh Lee
Journal: Kybernetes
Kybernetes (2025) 54 (10): 6056–6080.
https://doi.org/10.1108/K-01-2024-0174
Published: 04 June 2024
...) framework Technology acceptance model (TAM) The aviation sector has offered self-service technologies (SSTs), such as self-service kiosks, in the air transportation market. SST refers to any service that allows customers to be served through an electronic service interface or machine interaction...
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Journal Articles

Citizens' intentions to use e-government during the COVID-19 pandemic: integrating the technology acceptance model and perceived risk theory

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Thi Thanh Truc Nguyen
Journal: Kybernetes
Kybernetes (2023) 52 (7): 2329–2346.
https://doi.org/10.1108/K-07-2022-1023
Published: 02 May 2023
...Thi Thanh Truc Nguyen Purpose Based on the technology acceptance model (TAM) and perceived risk theory (PRT), this study proposes a new model for exploring factors affecting citizens' intentions to use e-government in the Vietnamese context during the COVID-19 pandemic. Design/methodology...
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Journal Articles

Digital technology use of SMEs during the COVID-19 pandemic in Turkey: mobile applications’ role on motivation and job performance

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Cevahir Uzkurt, Emre Burak Ekmekcioglu, Semih Ceyhan, Muhammed Bugrahan Hatiboglu
Journal: Kybernetes
Kybernetes (2024) 53 (4): 1354–1373.
https://doi.org/10.1108/K-08-2022-1189
Published: 03 January 2023
... of whether the technology acceptance model (TAM) has protected its importance was asked by (Venkatesh et al., 2007), the world has witnessed many changes. With the concomitant border closures and subsequent restrictions caused by COVID-19, the international business system went through a revolution...
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