Keywords: Technology acceptance model (TAM)
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Journal Articles

Exploring Chinese passenger switching intentions toward airline self-service technology from a push–pull–mooring perspective

Jung-Chieh Lee
Journal: Kybernetes
Kybernetes (2025) 54 (10): 6056–6080.
https://doi.org/10.1108/K-01-2024-0174
Published: 04 June 2024
...-service kiosks Switching intention Push–pull–mooring (PPM) framework Technology acceptance model (TAM) The aviation sector has offered self-service technologies (SSTs), such as self-service kiosks, in the air transportation market. SST refers to any service that allows customers to be served...
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Journal Articles

Citizens' intentions to use e-government during the COVID-19 pandemic: integrating the technology acceptance model and perceived risk theory

Thi Thanh Truc Nguyen
Journal: Kybernetes
Kybernetes (2023) 52 (7): 2329–2346.
https://doi.org/10.1108/K-07-2022-1023
Published: 02 May 2023
...Thi Thanh Truc Nguyen Purpose Based on the technology acceptance model (TAM) and perceived risk theory (PRT), this study proposes a new model for exploring factors affecting citizens' intentions to use e-government in the Vietnamese context during the COVID-19 pandemic. Design/methodology...
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Journal Articles

Digital technology use of SMEs during the COVID-19 pandemic in Turkey: mobile applications’ role on motivation and job performance

Cevahir Uzkurt, Emre Burak Ekmekcioglu, Semih Ceyhan, Muhammed Bugrahan Hatiboglu
Journal: Kybernetes
Kybernetes (2024) 53 (4): 1354–1373.
https://doi.org/10.1108/K-08-2022-1189
Published: 03 January 2023
... strategies can also negatively affect performance (Kusumah et al., 2021). Semih Ceyhan can be contacted at: ceyhansemih@gmail.com 29 08 2022 19 11 2022 12 12 2022 Since the question of whether the technology acceptance model (TAM) has protected its importance was asked...
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