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Keywords: Voice AI
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Journal Articles
Journal:
Kybernetes
Kybernetes (2026) 55 (5): 2101–2125.
Published: 26 May 2025
... of warmth and competence perceptions and the moderating effect of intelligence level. Findings The results revealed that customers interacting with female-voiced AI agents exhibited greater tolerance toward service failures compared to those interacting with male-voiced agents. This effect was mediated...
