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Keywords: Warmth perceptions
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Journal Articles
Journal:
Kybernetes
Kybernetes (2026) 55 (5): 2101–2125.
Published: 26 May 2025
... by customers’ warmth perceptions rather than competence perceptions. Furthermore, the intelligence level moderated the effect of voice type on warmth perceptions. As the intelligence level increases, the effect of voice type on warmth perceptions diminishes. Originality/value This study adds to the limited...
